View information based on the GIS Attributes page of the Call Center Setup form and Address 1 in the Customer Information section.
To view additional information:
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Select Operations > Call Center > Call Center.
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Select the customer request for which to view additional information, and then click the Record View tab.
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Click Additional Information.
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View the additional information.
If the system finds more than one address match, select the address for which to
show attributes from the lookup, and then click Next to view the Additional Info popup.
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Click Close.