Creating customer surveys - HxGN EAM - 12.0.1 - Help - Hexagon

HxGN EAM Help

Language
English
Product
HxGN EAM
Search by Category
Help
HxGN EAM Version
12.0.1

Insert, update, or delete customer surveys used to assess customer satisfaction, responsiveness, and so forth.

To create a customer survey:

  1. Select Operations > Customer Surveys.

  2. Click Add Record.

  3. Specify this information:

    Customer Survey - Specify a unique code to identify the customer survey, and a description of the customer survey.

    Effective - Specify the date to activate or make the survey available.

    Discontinue - Specify the date after which to discontinue the survey to make it unavailable.

    Survey Status - Specify A (Approved) status or U (Unfinished) status for the survey.

    Survey Title - Specify a title for the survey.

    Opening Message - Specify the message that will display when the customer survey is opened.

    Closing Message - Specify the message that will display when the customer survey is completed and closed.

    Logo URL - Specify the URL file path to the logo to be displayed for the customer survey.

    From Email - Specify the email address from which the surveys will be sent.

    Redirect URL - Specify the URL file path to which to redirect the users when they close the customer survey and the screen is not refreshed nor are they redirected after the set period specified in Redirect Timer.

    Redirect Timer - Specify the time in seconds in which the user will be redirected to the specified URL in Redirect URL after the user completes the survey.

  4. Click Save Record.