Associate work order fields to grid fields to create mappings used by the alert for creating work orders.
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Select Administration > System Configuration > Alert Management.
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Select the alert for which to map additional fields for a work order alert, and then click the Work Order Alerts tab.
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Click Additional Field Mapping.
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Click Add Mapping.
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Specify this information:
Work Order Field - Specify the work order field to populate, such as, Standard WO, Department, or Warranty.
Grid Field - Specify the grid field to map to the work order field.
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Click Submit.
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Click Close.