Create service codes that identify work request problems to add to service requests. You can create a service code based on a standard work order and the system will populate a service description and priority.
To create service codes:
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Select Work > Service Request > Service Codes.
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Click New Record.
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Specify this information:
Organization - Specify the organization to which the service code belongs if you use multi-organization security.
Service Code - Specify a code identifying the service code, and then enter a description in the adjacent field.
Property - Specify the property with which to associate the service code.
System - Specify the system equipment with which to associate the service code.
Standard WO - Specify the standard work order with which to associate the service code.
Customer Selectable - Select to allow callers to choose this service code on a service request.
Billable - Select to indicate that this service code is billable on a service request. If selected, the system also marks the service request as Billable on the Closing tab of the Service Requests form.
Std. Response Time - Specify, in minutes, the standard response time of the service code to use as a benchmark for evaluating response times to service requests that reference this service code.
Estimated Cost - Specify the estimated cost of the service code.
Priority - Specify the priority level of the service code.
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Click Save Record.