In EAM, a user's ID and password are locked when the maximum number of login attempts is reached. If you are a system administrator or other authorized user, unlock the user's account to restore access to the system.
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If you are a system administrator and would like to modify the maximum number of login attempts permitted, change the value of the SECUVIOL installation parameter.
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As a rule, the Unlock User button is hidden until the user account is locked.
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Select Administration > Security > User Setup.
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Select the user whose account is locked.
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Click Unlock User. The user is unlocked, and the Unlock User button is hidden.