Intergraph Smart Licensing Help - Intergraph Smart Licensing

PPMProduct: Intergraph Smart Licensing
PPMCategory_custom: Help

Intergraph Smart Licensing Help
Welcome to Smart Licensing
What's New in Smart Licensing?
Getting Started
Smart Licensing Basics
Find your way around Smart Licensing Client
Compare features between SmartPlant License Manager and Smart Licensing
Updating Smart Licensing
Update client software
Client Settings
Change project or client settings
Checkout
Check out licenses
Check in licenses
In Use licenses
Client Configurations
Add a configuration connection
Edit a configuration connection
Licensing Status
View status of licensing services and keystores
Licensing History
View and export licensing history
Frequently Asked Questions
Getting Started
Why is Hexagon PPM producing a new license management system?
What are the key benefits?
Why does ISL mandate an internet connection for users?
There may be circumstances whereby due to contractual requirements, legislative or regulatory mandates or other governmental restrictions or activities, internet connectivity is not permitted. How will these issues be addressed?
Can the internet access be limited to just ISL for customers that do not allow employees to have internet access?
Does SPLM have an end-of-life date?
What requires the move to ISL?
How will customers know what version of PPM software product requires ISL?
When a customer moves to ISL due to wanting a new version of a PPM software product, will the customer be required to move their entire PPM software product portfolio to ISL?
Can a computer be switched back to SPLM once moved to ISL?
How can customers and their personnel receive training for ISL?
What is the process for an existing SPLM customer to move to ISL?
Will new PPM customers go through the ISL upgrade process described above with the secondary license key?
Will older SPLM-based versions of PPM software products run with ISL?
Can a customer run both new releases of PPM software products built with ISL and older software product versions built with SPLM?
How will older HASP-based products run with ISL?
Does ISL require any specific version of windows operating system?
Does the end user see much difference with ISL versus what they experienced with SPLM?
Does ISL require any special network connection or port to be opened to work?
Can ISL track software usage against projects?
Does ISL collect any other information in addition to license usage and any accounting/reporting features that the customer may setup in ISL?
As ISL is cloud based (currently in Microsoft® Azure), what happens if Microsoft® Azure goes offline?
Since Hexagon PPM bear all the costs of ISL does the customer pay for use of ISL?
What about personal data and compliance with applicable data privacy laws?
Is there any license usage reporting functionality available within ISL?
Is there a set of default ISL reports available to customers?
Is there a limit to the number of ISL Key Stores (formerly SPLM instances) in Microsoft® Azure without a fee?
Does ISL produce much burden on customer’s networks?
Does ISL support the checkout of a license for offline use?
Do licenses get stranded with ISL like they do with SPLM where Scavenge had to be run to collect the stranded licenses?
Can the customer’s license administrators see at any point in time the actual licenses inuse?
Can the customer’s license administrator(s) see the actual usage data captured by Smart Licensing in an unencrypted format?
Are communications between the ISL client and ISL Services in Microsoft® Azure secure?
Information Collected by ISL
General questions
What is Smart Licensing and how does it work?
How does Smart Licensing differ from SmartPlant License Manager?
How do I request access to Smart Licensing Portal?
Where can I find the Smart Licensing Client software?
Is training available for Smart Licensing?
What help or documentation is available for Smart Licensing?
How do I move from SmartPlant License Manager (SPLM) to Smart Licensing?
How do I use Smart Licensing with my network?
How can I control who can use certain licenses?
What is a configuration?
What is the difference between site-based and project-based configurations?
What is a keystore?
What is a project?
How do I receive a Smart Licensing key?
How do I pre-install next month's key?
Am I going to get charged for using more keystores?
How do I know which computers are using a specific configuration?
I made changes to configurations. How can I notify the clients about the changes?
Do any products have known limitations with Smart Licensing?
How do I know if the version of my product works with Smart Licensing?
What can I do to make my keystores and configurations more secure?
Where can I see the historical data for my company's license usage?
How do I monitor the licenses in use?
How do I manage the "daily key: 12 hour continuous concurrent" licenses in my keystore?
How do I control the usage of offline licenses?
How can I get back unused consumable licenses from the previous month?
Is there a limit for the number of licenses that can be generated per key?
How do I get back abandoned licenses from clients? How do I run scavenge?
How do I make sure my Smart Licensing Client version is compatible with the Smart Licensing server in the cloud?
If some of my client computers are never connected to the internet, can they obtain licenses?
Do I need to turn the Windows firewall off to work with Smart Licensing?
Is virus scan software allowed to run on Smart Licensing clients?
Which ports need to be open for Smart Licensing?
Which products are not compatible with a custom port installation?
Is there a way to stop getting the message about an expired license?
Which ports require special permissions?
License Reservation and Release
Can I test license reservation and release in Smart Licensing?
My application stopped responding. Do I need to restart my client to release the license back to Smart Licensing?
How does scavenging happen in Smart Licensing?
How long does it take to return a license after an application crashes?
Checkout
Why do I need to check out a license?
Can I check out a license for a virtual machine by Remote Desktop Connection? Are there any limitations?
Can I check out a license from a keystore with a pending key?
When exactly does a checked out license expire?
I do not see my product listed on the Check Out tab. How can I check out a license?
I checked out a license using Smart Licensing checkout and was using the license offline, and then my application stopped responding. Do I need to scavenge the checked out license to reuse it?
Can I install Smart Licensing Client and SmartPlant License Manager Checkout Utility on the same computer?
User A checked out a license using Smart Licensing. Can User B check in the license from the same device?
How does Smart Licensing Client checkout differ from SmartPlant License Manager Checkout Utility?
I'm using a legacy application that isn't built with Smart Licensing. Can I use Smart Licensing for checkout?
When should I check in a license?
Keys
How many pending keys can be loaded into a keystore?
Can I get a key in advance if I use Smart Licensing?
Projects
In what order are projects displayed on the Client Settings tab?
Why is my license request showing an unexpected project?
What should I do if I get a "Project is invalid" message?
When would I change the project or settings?
Configuration Connection Info (.CCI) Files
Can anyone use the configuration connection info (.cci) file to get a license? Are there any permissions or restrictions?
My configuration connection info (.cci) file has more than one license type (mechanism) for my product. What is the order of license types?
How often are changes to configurations pushed to client computers?
Environment Variables
Does Smart Licensing support the use of environment variables?
Are environment variables in Smart Licensing case-sensitive?
How do the SPLM environment variables map to the columns on the Live Usage page in the Portal?
Why are the values on the Live Usage page different from the values in the environment variables?
Citrix and Virtual Environments
I am using Citrix and crossing multiple time zones. Are there any limitations in this situation?
Does Smart Licensing support virtual environments?
SmartPlant License Manager (SPLM)
Can I continue to use SmartPlant License Manager (SPLM) for licensing?
How do I switch from SmartPlant License Manager (SPLM) to Smart Licensing?
I have SmartPlant License Manager (SPLM) Client installed on my computer. Can I install Smart Licensing on the same computer and use both?
HASP key software
What is the process to switch from HASP to SPLM?
Does HASP have an end-of-life date?
Troubleshooting
Troubleshoot the licensing environment
Connectivity issues with licensing
Unable to connect to Intergraph Smart Licensing Client service
How to find my user name, computer name, and device identifier to troubleshoot licensing
Accessing a virtual machine using Hyper-V Manager
Setting device configuration failed to send file error
Checked out license expired and cannot obtain another one
Checkout in a virtual environment
Connection Authentication box asking for a password
Messages about "SmartPlant License Manager" or "SPLM"
Message about "This client version will no longer be supported after May 1, 2021 and will need to be upgraded to the latest release."
Status tab shows services down
Unable to check in a license
Unable to check out a license
Unable to obtain a license
Unable to load configuration connection info (.cci) file
Unable to open application using launch option
Additional Information
Acronyms
Command Line Options for Smart Licensing
Command line options for loading or removing configuration connection info (.cci) files
Command line options for launching the client
Command line options for downloading and installing latest client
Dialog Boxes
Connection Authentication dialog box
Obfuscation Info dialog box
Software Update dialog box
Support, Copyright, and Legal Information
Customer Support
Copyright Notice
Hexagon PPM Policy Against Software Piracy
Glossary
acquire
application
checkin
checkout
Cloud Data Service
configuration
configuration connection info (.cci)
custom fields
device
group
Intergraph Smart Application Data Services Processor
key
keystore
keystore connection info (.kci)
license
notification
obfuscation information
pending key
project
user

Back to home page