How to find my user name, computer name, and device identifier to troubleshoot licensing - Intergraph Smart Licensing - Version 14.2 - Help - Hexagon

Intergraph Smart Licensing Help

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Smart Licensing helps protect your user name, computer name, and device identifier using obfuscation, which replaces your personally-identifying information with encoded text. You can send this information to an administrator for troubleshooting purposes.

  1. In Smart Licensing Client, click overflow > Obfuscation Info.

    You'll see the following fields:

    • Login User - Obfuscated name of the user logged into the computer where the licensed application is running.

    • Machine Name - Obfuscated name of the computer where the licensed application is running.

    • Device ID - Obfuscated string used to uniquely identify the computer where the licensed application is running.

    If you're running Smart Licensing Client on a computer that you connect to remotely, you'll also see the following fields:

    • Remote User - Obfuscated name of the user logged into the computer from where the remote connection originates.

    • Remote Machine Name - Obfuscated name of the computer from where the remote connection originates.

  2. Click Copy to Clipboard to copy all the information on this dialog box.

  3. Send the information to your administrator.

The Login User, Machine Name, Remote User, and Remote Machine Name fields also appear on the Live Usage page in the Smart Licensing Portal.