Licensing and Citrix - SmartPlant Foundation - IM Update 38 - Administration & Configuration

Citrix Implementation and Configuration for SmartPlant Foundation

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English
Product
SmartPlant Foundation
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Administration & Configuration
SmartPlant Foundation / SDx Version
10

Before you install any SmartPlant Enterprise software on a Citrix server, you must install and configure the Citrix software and the corresponding prerequisites on the server. Please refer to your Citrix documentation for more information about any prerequisites.

To run product software on a Citrix server, you must install the same prerequisite software that is required for the product to run on a desktop client system. Make sure that any patches or prerequisite software installations are matched to the operating system. For example, a 64-bit operating system may require that some patches or products are also 64-bit. All patches or products should be in accordance with administrative guidance. For more information about software prerequisites for SmartPlant Enterprise products, see the documentation delivered with the product.

  • only SmartPlant License Manager client is supported on a Citrix machine.

  • Running batch jobs and configuring interference service on the Citrix XenApp server is not recommended.

  • If you are using Citrix and crossing multiple time zones, the error message Licensing Failed:  Server/Client Timers Mismatch by 6+ Hours - <license machine> might be displayed. To correct the error, adjust the Citrix server's Time Zone Redirection configuration to prevent it from using the client's local time zone for the Citrix session. For more information, refer to the Citrix Knowledge Base article Troubleshooting Client Time Zone Issues.

  • When the SmartPlant License Manager client software finds license machines for the current user, these license machines will silently take precedence over the license machines for all users.

SPLM-Citrix-2

Additional information about certified Citrix versions is available in the Hexagon Compatibility Matrix - Product Report on customer support. Click View Downloads on the menu bar at the top of the page, and then click the Product Compatibility link on the right side of the page. Select a product from the Select the Product Name list, and then choose the version of the product from the Version list.

To install software on a Citrix server, you must log on with an account that has administrator access. Use the Change User Mode Option to set the Terminal Server in the "Installation" mode.

Hardware Requirements

Refer to your Citrix documentation for system hardware requirements for the Citrix server. SmartPlant License Manager has no special hardware requirements beyond those recommended for Windows.

Configure the SmartPlant License Manager Client on Citrix Server

SmartPlant License Manager listens for license requests on TCP port 807 (the port must be open), and returns seat information over a randomly selected port.

Installing and Configuring the Product

There are no special requirements for installing SmartPlant License Manager for use with Citrix. Configuring and installing SmartPlant License Manager as a license machine on Citrix is not supported.

Publishing Product Applications

SmartPlant License Manager does not require any components to be published for user access. Administrative access to the SmartPlant License software can be accomplished by publishing the SmartPlant License Manager application in accordance with standard Citrix practices. Use the provided Start > Intergraph SmartPlant License Manager menu for SmartPlant License Manager as a guide for publishing the individual SmartPlant License Manager applications.

Known Issues

Configuring SmartPlant License Manager as a license machine on Citrix is not supported.