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Problem |
Solution |
See... |
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Cannot add modules from the SmartPlant Checkout Utility. No modules display in the menu list. |
Use the new SmartPlant License Checkout Utility to add licensed modules to Smart Review. Install the Checkout Utility included with Smart Review. |
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Cannot open a .vue file. |
The .vue file size is limited to 4 GB. You can break up the model into separate .vue files and create an .svf project file. |
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Cannot open an existing .vue file. |
Generate a new Smart Review VUE file from the original model data set. SmartPlant Review supports reading any VUE file produced by SmartPlant Review 05.01.00.02 or later. However, the VUE files produced by SmartPlant Review 06.02.00.17 or later cannot be read by earlier, released versions. |
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Lost in the view. |
Click View > Fit > View to Model. The current active view will be updated. |
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Part of the model appears cut off. |
Adjust the front and back clipping planes. |
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Main view is blank but Plan and Elevation views display the model. |
Move the eye point and adjust the view cone. |
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Not enough licenses are available. |
Before Smart Review can run, you must free enough currently in-use licenses to cover the modules to run, or you must use the Select Modules utility to unselect the modules for which you cannot currently obtain a license. |
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Views are blank or objects seem to be missing or hidden. |
Check the view settings (increase tolerance). Make sure that the eye point and the center point are not set to the same, or nearly the same, values. Check the settings for levels and display sets. |
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Changes do not appear in the view. |
Refresh the view or refresh the data. |
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Saved image contains overlapping image that you do not want. |
Make sure windows, dialog boxes, toolbars, and so forth are not overlapping the view, then refresh all views. |
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Objects in my new display set do not appear. |
Possible overlapping display sets. The last action performed on the object by corresponding display set manipulations wins. |
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Stereo viewing depth perceptions appear mostly flat or turning the glasses upside down corrects the view. |
Change the stereo polarity by clicking View > Advanced > Stereo, and then selecting either polarity direction. Right is the normal and default polarity direction setting. However, left may be necessary on some setups, particularly projection system. |
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Jagged edges on objects |
Turn on hardware anti-aliasing if your video card supports it. Select your system control panel display settings to access your video card settings. Download the current display driver from your video card manufacturer rather than using the generic display driver delivered with your operating system. |
See the documentation provided by your video card manufacturer for more information about turning on hardware anti- aliasing. |
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Generated Collision Detection report (.htm) file entries do not display correctly for non-English characters. |
The HTML file created from the Detect Collision dialog box reporting uses an embedded unicode header (UTF-8). This universal header tag allows you to select the locale/encoding in your selected internet browser for the region in which you live. This character encoding browser setting displays the correct language character set for your selected region. For example, in Internet Explorer 9, click View > Encoding > More > [language], and select the required language. This allows you to see the correct character set for the generated collision detection .htm file. |
See the documentation provided by your web browser software for more information on encoding and language settings. |
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Missing properties from PDS source files or incorrect display set resolution. |
Model graphics linkages might not be synchronized correctly with the label database (.mdb2) linkages.Recreate either the model files (.vue/zvf) or the label database (.mdb2) linkages with the Resolve duplicate PDS linkages Create Project option on or off. If the model was translated using Smart Interop Publisher, you can re-translate the file with that option on or off, and then open the resulting Smart Model in Smart Review with the option selected. |