Used to report a software defect and limitation. This report collects the software version, configuration, and related software information that might be useful for support to analyze the problem. Defect report is generated as a text file to be sent to support.
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The defect report does not collect your personal information saved on your computer. You can review the text file before you email it to support.
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We recommend you to run defect report right after you notice a software defect. If the software fails, take a snapshot of the error, then restart the software and run the defect report immediately. CloudWorx collects the logs of current session and the previous session and puts them in the defect report for developer review.
To report a defect
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Select CloudWorx > Defect Report.
The Defect Report dialog appears.
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Type the personal data (name, company, location, email, and phone) in the respective boxes.
We recommend providing this data so that you can be contacted when necessary.
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Type the summary of the problem in the Summary box followed by a description of the problem in the Detailed description box.
Provide as much detail as possible such as what your actions were prior to the problem
occurrence; whether you can duplicate the problem; does the problem occur with another
database or model. When possible, also include the text from any error message that
appeared.
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Click Create Report.
A text file is generated as defect report.
You are informed where this file is created. Send this file to ppmcrm@intergraph.com.