Troubleshooting: General Operations - Intergraph Smart Interop Publisher - Installation

Intergraph Smart Interop Publisher Installation and Setup

PPMProduct
Intergraph Smart Interop Publisher
PPMCategory_custom
Installation & Upgrade
Version_SPR
13.x(2018)
Version_SPIOP
13.1 (2019 R1)

Use the information and tips below to help resolve general issues that you might encounter using Smart Interop Publisher.

Border, Title Block and other elements for a Smart Drawing from P&ID do not display.

When the .pid file is converted to a .vecz file and viewed in the SmartPlant Foundation Web Client, the border and title block information is missing from the vecz file.

  • If you are using .pid files containing links to SmartFrame .igr files in a different file location, you must map the path listed in the .pid source file to the new path location containing the .igr files. This allows Smart Interop Publisher to locate the SmartFrame .igr file during translation to display all objects properly. If you change the path location of the .igr files, you must edit SubstitutesDrives.txt to update the version number and new path location, and then re-translate.

CADWorx data from the .dwg source file is not displaying in the Smart Model.

  • You must install the CADWorx Plant Object Enabler to view CADWorx Plant components stored in an AutoCAD drawing file (*.dwg). Make sure you have MicroStation V8i SS3 installed. Insert the Smart Interop Publisher DVD and run the installation. Click Prerequisite Software, and then click CADWorx - Plant Object Enabler. Follow the prompts to install the software.
    -OR-
    Go to the Hexagon PPM support website and download the latest version from CADWorx Freeware Tools and Utilities.

    After you have installed the Object Enabler utility, return to or open Smart Interop Publisher. Select the affected Smart Models in the Smart Models grid in Smart Interop Publisher, and then click Update .

CADWorx: 3DInteropClassID property is missing after translation of .vue files.

  • You must have the exported .drv file in the same folder as the .vue file during translation.

Cannot create a Smart Model.

  • Check if you have the permissions to perform write operations on the Smart Model location folder. Get the required folder permissions or change the location folder to where you have write permissions.

  • Uninstall Smart Interop Publisher and then reinstall.
    Make sure the licensing is installed and licenses are available.
    Retry the translation.
    Contact Hexagon PPM support for more information and instructions if the problem persists.

  • Check the version of the source files. You might have to upgrade your third party application to generate supported source files. Also make sure the files are not corrupted. For information on formats, see Supported 3D Model Formats.

  • Check the access permission to the source file and folder.

  • Run the Update command on Smart Models that have source files that are out of date.

  • Make sure you have loaded the latest Windows updates.

Cannot create a Smart Model. The source file application requires user interaction.

  • Source files from certain authoring applications, such as Navisworks and MicroStation, require the source application to open during the translation. If these applications also require an initial user input, you must enable the desktop interaction option in Intergraph Batch Services. After the application opens for the first time and you enter the required input, you can go back and clear the interaction option for future scheduling.

    1. Open Control Panel > System and Security > Administrative Tools > Services.

    2. Right-click Intergraph Batch Server in the list, and then click Properties.

    3. If not already selected, select Allow service to interact with desktop in the Log On tab, and then click OK.

    4. Re-start the Intergraph Batch Server service.

    5. Verify that the Interactive Services Detection service has been started.

Cannot create display sets or use Find Object in Smart Review integrated with the SmartPlant Foundation Desktop Client.

  • This can occur for published Smart Models from third-party application source files. Contact Smart Support for more information.

Cannot translate .dtm files.

  • Smart Interop Publisher does not support .dtm files created with Inroads. You must export Inroads .dtm files to a supported format such as .dgn.

Cannot translate MicroStation V7 .dgn source files.

  • Smart Interop Publisher cannot translate converted MicroStation V7 .dgn source files that exceed 32 MB. Clear the Change SmartSolids to Surfaces translation option, and then re-translate the source file.

Cannot translate Navisworks source files.

  • Smart Interop Publisher requires one of the following supported version of Navisworks to be installed and activated: 2013, 2016, 2017 SP1 and 2018 SP1. Navisworks 2017 and 2018 require the service packs. Load a supported Navisworks version and re-translate.

Cannot translate .rvm files.

  • You must export .rvm files in binary mode only. Smart Interop Publisher does not support .rvm files exported in text mode.

Cannot update a Smart Model.

  • Check if you have the permissions to perform write operations on the Smart Model location folder. Get the required folder permissions or change the location folder to where you have write permissions.

  • Check your source files and make sure they available and not corrupted.

  • Make sure you have loaded the latest Windows updates.

Complete-with-warnings

  • The software translates the designated drawing files, however, issues were encountered that can affect the Smart Drawing display. Check the generated log file to review the issues.

    One issue applies to fonts. If a font file is not available for portal translation, then Smart Interop Publisher completes the portal translation and lists the missing font names in the generated log file. Install the missing fonts on your system, and then re-translate the drawing file.

Composite document in SmartPlant Foundation containing a Smart Model and 3D Model Data from Smart 3D has incorrect measurements.

  • Use the Advanced option Support SPF Composite model creation with S3D documents in Project Settings option to translate Smart Models used with 3D Model Data in SmartPlant Foundation composite documents. This option allows Smart Interop Publisher to adapt the measurements in the Smart Model to match the measurements in 3D Model Data published from Smart 3D.

    1. Go to the Projects view, and then right-click on the project containing the Smart Models used in the Composite SmartPlant Foundation document.

    2. Select Settings > Project Settings > Advanced.

    3. Click Support SPF Composite model creation with S3D documents, and then click Save.

    4. On the Models view, select the Smart Model in the Smart Model grid, and then click Update .

    5. Select either Default or your custom translation settings, and then click Update.

    6. Select the Smart Model again, and then click Publish .

    7. Check the composite document in SmartPlant Foundation to review the measurements.

Connection problems to an existing site

  • Open SQL Server Management Studio:

    1. Connect to SQL Server instance.

    2. Right-click to detach from the current site: Smart Interop Publisher > Tasks > Detach.

    3. Leave all boxes cleared, and then click OK.

    4. From Smart Interop Publisher, click the IOP Home button , and then click Options > Configure Site Database.

    5. Connect to the site.

      You can also type in the path on the Configure Site Database dialog box instead of browsing to it.

Could not be upgraded.

  • There might be an issue with the selected backup folder location. Make sure the user account under which the SQL Server service is running has write permissions to the folder. This can be confirmed by running Services on your system to see which account the service is running under.

Custom classes and properties are not displaying in the target application. The object labels are not available in the selected target application.

  • Check your mapping spreadsheets and make sure the classes and properties have all been mapped correctly. Also, make sure you have set the correct location for your mapping files. You can look in the Smart Models grid at the Mapping File Location column.

  • For data coming from 3D Model Data with custom classes, make sure the Display Name property has been defined.

  • When you save your .xls mapping file, make sure you save the file as an .xls file; do not save it as an .xlsx file. Smart Interop Publisher does not support spreadsheet mapping files with the .xlsx extension.

Custom level mapping using LevelMapping.xls is not honored during scheduled translations.

  • After scheduling a translation, do the following:

    1. Create a 'Desktop' folder in C:\Windows\SysWOW64\config\systemprofile and C:\Windows\System32\config\systemprofile.

    2. Check the folder permissions to make sure access is available.

    3. Update the Smart Model immediately.
      -OR-
      Schedule a translation update.

      For more information, see Schedule a Smart Model update job.

    4. For a recurring schedule, go to the Job Manager view and edit the job dates, if required.

Folder Settings does not show any added or translated source files. It is not working for my remote client systems.

Graphics in source files are not being translated properly.

  • Smart Interop Publisher does not support non-uniform scaling in source files.

Hotspotting does not work for translated Smart Models and Smart Drawings displaying in SmartPlant Markup.

  • When you change the source files, translation settings (Smart Models), mapping files (Smart Models), or register your project to a different database, you must run the Update command on the corresponding Smart Model or Smart Drawing first, and then re-publish to SmartPlant Foundation. For more information, see Update and re-publish in SmartPlant Foundation and Update Smart Drawings.

Invalid Action: GetSPFFileTypes

  • Click OK to continue the publish operation. This message displays when you have the Portal and SmartPlant Foundation targets selected while you are publishing to Smart Foundation. To publish when you select both SmartPlant Foundation and Portal targets, Smart Interop Publisher requires a SmartPlant Foundation version that supports portal file types. To get this information, log onto Smart Support and check Smart Interop Publisher on the Compatibility Matrix.

Inventor file objects only display in grey.

  • Smart Interop Publisher supports graphics color for files created with Inventor version 2012 and later. The graphics color in the translated Smart Model is gray if the source files were created with an earlier version of Inventor.

Licensing issues: Unable to return the license for this session

  • Make sure you have the licensing set up and at least one SIP seat is available on the licensing server. Retry the operation in Smart Interop Publisher. If you are publishing to SmartPlant Foundation, make sure you have an SPF license and an available seat.

  • Check your network connection.

  • Check the translation log file. Smart Interop Publisher creates a [source file name_file type].log file each time you translate source files to Smart Models or Smart Drawings. Smart Interop Publisher places translation information in VUE and ZVF subfolders under the designated Smart Model location.

Lines in the .vue file complex geometry are not displaying.

  • Smart Interop Publisher ignores all lines included in complex geometry when the Reduce VUE file geometry memory option is enabled during source file translation. You can clear this option and re-translate your source files to see line elements.

MicroStation runs out of addressable memory and aborts while translating an AutoCAD file containing proxy objects.

  • Set the MicroStation user configuration variable MS_REALDWG_VERSION to 2012.

Missing geometries in Smart Models translated from CIS/2 or Tekla source files.

  • If the source files contains analytical objects, Smart Interop Publisher only supports physical model objects.

Objects from .ifc files saved as Navisworks (.nwd) source files are not grouped together correctly in the translated Smart Model.

  • Use Smart Interop Publisher to directly translate the .ifc file into a Smart Model. Do not perform the interim step of saving the .ifc file into the Navisworks format.

Occlusion not removing expected objects.

  • Occlusion requires a workstation class graphics card in all configurations. The higher-end graphics cards do a better job of removing objects. Lower-end graphics cards remove fewer objects.

Only a few properties and classes are listed when using the GenerateMappingTool.

  • The sheet size for the generic mapping file has exceeded 16384 rows. If you specified multiple .drv files in the GenerateMappingTool:

    1. Group them as smaller sets and then run the GenerateMappingTool utility.

    2. Merge all the generated mapping files into a single mapping file.

Out of Memory error during translation.

  • If you have logging enabled, check the log file size. The log file gets appended during Smart Interop Publisher operations such as translation and can generate large file sizes. Keep the logging option enabled and delete the current log file. Smart Interop Publisher generates a new log file at the next translation.

PDS 3D Smart Model does not publish to SmartPlant Foundation.

  • SmartPlant Foundation requires an .xrg input source file. Make sure the .xrg file is in the same location as the other PDS input source files for the Smart Model. With the Smart Model .zvf selected in the Smart Model grid, click Update and then SmartPlant > Publish .

Problems when trying to split large models into sections. The software created separate objects for the same object contained in multiple Smart Models.

  • By default, Smart Interop Publisher publishes the same object contained in multiple Smart Models as different objects in SmartPlant Foundation. This allows for Smart Interop Publisher to provide Smart Models that can be copied for model data reuse. However, if you have a large model that you have split up into separate Smart Models in which you do not require separate objects to be made in SmartPlant Foundation, follow these steps:

    1. Select the project and then open Project Settings.

    2. Click Advanced, and then select Create a single object for the same object in multiple files.

    3. Save your change and then re-translate and re-publish your Smart Models.

      Because this option changes how objects in the Smart Model are published to SmartPlant Foundation, you must terminate the current Smart Models in SmartPlant Foundation, and then re-translate, and re-publish them in Smart Interop Publisher for the change to take effect.

Publishing problems when SmartPlant Foundation and Portal targets are selected.

  • Smart Interop Publisher requires a SmartPlant Foundation version that supports portal file types. Log onto Smart Support and check Smart Interop Publisher on the Compatibility Matrix. If you do not have a required version, the publish to SmartPlant Foundation operation continues, but it does not publish the portal files.

Scheduling (General Notes)

  • If you change your Windows system password, make sure you update the password in the Intergraph Batch Services server account mapping.

  • Any changes to batch settings or any scheduled jobs related to Smart Interop Publisher using the Intergraph Batch Services program can directly affect job status and Smart Interop Publisher scheduling performance. For more information, see Configure batch services account mappings and Set the Batch Services job run limit.

  • When scheduling jobs to run on a mapped network drive, you must use the Universal Naming Convention (UNC) file path. This applies to all file locations such as the source file, Smart Model, and mapping files locations you must enter in Smart Model translation and project settings.

  • After scheduling a translation of files that lists the status as Complete-No Graphics, or if custom level mapping is not being completed, do the following:

    1. Create a 'Desktop' folder in C:\Windows\SysWOW64\config\systemprofile and C:\Windows\System32\config\systemprofile.

    2. Check the folder permissions to make sure access is available.

    3. Update the Smart Model immediately.
      -OR-
      Schedule a translation update.

      For more information, see Schedule a Smart Model update job.

    4. For a recurring schedule, go to the Job Manager view and edit the job dates, if required.

Scheduled translation of .dri files for Smart 3D or SmartPlant Foundation targets does not complete.

  • Enable the desktop interaction option in Intergraph Batch Services:

    1. Open Control Panel > System and Security > Administrative Tools > Services.

    2. Right-click Intergraph Batch Server in the list, and then click Properties.

    3. If not already selected, select Allow service to interact with desktop in the Log On tab, and then click OK.

    4. Re-start the Intergraph Batch Server service.

    5. Verify that the Interactive Services Detection service has been started.

Scheduled translation of MicroStation V8 .dgn files with the Translate each design model separately option does not complete.

  • The Disable Job Inflow... option must be cleared in Batch Services.

    1. From the Start menu, open Intergraph Batch Manager.

    2. Right-click on your queue listed in Batch Servers, and then click Properties.

    3. Clear the Disable Job Inflow while Running Job option in the General tab.

    4. Click OK to save and exit.

    5. Open Smart Interop Publisher and schedule the translation.

Scheduled translation for Navisworks and other source file types does not complete.

  • Source files from certain authoring applications such as Navisworks and MicroStation require the source application to open during the translation. If these applications also require an initial user input, you must enable the desktop interaction option in Intergraph Batch Services. After the application opens for the first time and you enter the required input, you can go back and clear the interaction option for future scheduling. This applies to scheduling selected during the interactive translation workflow and for Folder Settings setup.

    1. Open Control Panel > System and Security > Administrative Tools > Services.

    2. Right-click Intergraph Batch Server in the list, and then click Properties.

    3. If not already selected, select Allow service to interact with desktop in the Log On tab, and then click OK.

    4. Re-start the Intergraph Batch Server service.

    5. Make sure the Interactive Services Detection service has been started.

Scheduled update of some edited Smart Models does not occur.

  • If you make any changes to Smart Model properties, translation settings, export, or project settings in Smart Interop Publisher and do not make any changes to the source files, Smart Interop Publisher does not perform the scheduled update.

    Smart Models get updated only when there are changes to the associated source files. In cases where you edit the Smart Model in Smart Interop Publisher, you must:

    1. Select the Smart Model in the Models view.

    2. Click Update , and then click Update.

Scheduled translate or update operations for folder settings does not occur.

  • If you remove source files from the shared folder that have been scheduled for translation or update, Smart Interop Publisher cannot perform the operation.

    Add the source files back to the shared folder.
    -OR-
    Go to the Job Manager and remove the job associated to the Smart Model created from the removed source files. For more information, see Remove a schedule.

  • When scheduling jobs to run on a mapped network drive, you must use the Universal Naming Convention (UNC) file path. This applies to all file locations such as the source file, Smart Model, and mapping files locations you must enter in Smart Model translation and project settings.

Scheduling causes Smart Interop Publisher to become unresponsive when you have a Batch Services run Iimit greater than one, and the Disable Job Inflow while Running Job option is selected.

  • The Disable Job Inflow... option must be cleared in Batch Services.

    1. From the Start menu, open Intergraph Batch Manager.

    2. Right-click your queue listed in Batch Servers, and then click Properties.

    3. Clear the Disable Job Inflow while Running Job check box in the General tab.

    4. Click OK to save and exit.

    5. Open Smart Interop Publisher and schedule the translation.

Smart Review displays prompts to upgrade my databases after I updated the .svf project file in Smart Interop Publisher.

  • When you update or schedule an update of the .svf project file, clear the Keep Project Database option.

    1. Select the .svf file selected in the Smart Models grid, and click Update .

    2. On the Update Smart Model dialog box, clear Keep Project Database to generate new project and label databases.

    3. Click Update.

Smart Review has stopped working message displays when translating MicroStation V7 .dgn files.

  • Smart Interop Publisher was not able to translate MicroStation V7 .dgn files with occlusion enabled. Turn off occlusion and either re-translate or update the corresponding Smart Model, if one was generated.

    1. Click Close the Program to dismiss the error message and return to Smart Interop Publisher.

    2. Click Projects and select the project containing the V7 .dgn files.

    3. On the Projects view, right-click to select Settings > Translation.
      -OR-
      Click IOP Home > Options > Settings > Translation.

    4. For the Settings Group being used, click Common, and then clear Occlusion.

    5. Click Save, and then click Models.

    6. On the Models view, either select the V7 .dgn source file, and click Translate .
      -OR-
      Select the corresponding Smart Model and click Update .

Smart Review settings and features such as display sets, animations, measurements, and tags are no longer available in my Smart Model after an update.

  • After you have opened a Smart Model in Smart Review and used any features such as display set and animation creation, the settings are stored in the project database (.mdb) file. When you must update the Smart Model, check the Keep Project Database update option so that the Smart Model project database file is not overwritten. In the Smart Model grid, select the Smart Model and click Update . In the Update dialog box, make sure the Keep Project Database option is checked.

  • If you created display sets based on DMRS linkages, and then updated Smart Models with the Common translation setting Maintain unique DMRS linkages option selected, you must re-create the display sets with the new linkages. This option causes the software to generate new and unique linkages for each object.

Source files in .dri projects used in automated Folder Settings are not listed in the Source Files grid.

  • For .dri source projects containing other source files, Smart Interop Publisher only shows the .dri files in the Source Files grid.

The .sat files are not being translated. Smart Interop Publisher does not generate a .vue file if translation fails.

  • Smart Interop Publisher does not support binary .sat/.sab files. Export the .sat files from the native software in text mode. Also, the size of the .sat file to be translated cannot exceed 2 GB. If possible, break the file down into smaller files and try again to translate.

The custom classes or properties containing numbers in their labels are not displaying in the target application.

  • Change the cell format of the columns in your mapping file to Text so that numeric values can be translated.

The property class for translated PlantSpace source files shows as Generic.

Unable to select and view correlated Smart Drawings or Smart Models in SmartPlant Foundation.

  • To allow the selection of items associated to correlated Smart Drawings and Smart Models, you must publish the Smart Models first and then make sure the publish and load tasks have been completed in SmartPlant Foundation. Then publish and load the related Smart Drawings. This allows you to select items in SmartPlant Foundation, and then use View and Show commands to see the Smart Drawing or Smart Model containing the selected item.

Units of Measure are not correct in the resulting .zvf file when opened in SmartPlant Foundation.

  • You can define a mapping for the Units of Measure (UoM). This involves creating a map unit of measure list definition, and then defining the measurement units to map using the SmartPlant Schema Editor. For more information, see the topic Create a Map Unit of Measure List Definition in the SmartPlant Schema Editor User's Guide and Help.