The following table lists the configuration fields available on the Maximo Service Requests screen:
|
Setting |
Description |
|---|---|
|
Disable Service |
Disables the Service Request interface. Note that if the Disable Maximo or the Disable Assets and Locations check box was selected on the previous screens, Disable Service Requests is required. |
|
Service Request Query WSDL URL |
The URL of the SOAP web service exposed by Maximo for querying Maximo for Service Requests |
|
Service Request Query Service URL |
The Service URL for querying service requests. This is usually defined in the WSDL, but can be different if a different URL is exposed in Maximo. |
|
Service Request Query Operation |
The common operation on the WSDL that should be called to query service requests. |
|
Service Request Identifier |
The field in the SOAP response that should be used as the unique identifier of a Service Request. |
|
Service Request Query Filter |
Additional filter criteria applied when fetching the list of Service Requests. This is formatted as a SQL WHERE clause. For example ‘FIELDX IS NOT NULL’ |
|
SQL query to fetch the Service Request record with the maximum ID |
During a batch synchronization, j5 uses the Maximo identifier to iterate through batches of service requests. j5 requires a mechanism to identify the maximum of the Maximo identifier. |
|
Service Request Date Changed Field |
Primary date field in the SOAP message returned when querying Maximo for Service Requests. This field indicates when the service request was last modified. |
|
Service Request Create WSDL URL |
The URL of the SOAP web service exposed by Maximo for creating service requests in Maximo. |
|
Service Request Create Service URL |
The service URL for creating service requests. This is usually defined in the WSDL, but can be different if a different URL is exposed in Maximo. |
|
Service Request Create Operation |
The common operation on the WSDL that should be called to create a Service Request. |
|
SOAP tag identifier for Service Requests |
Tag to identify a service request object in the SOAP response from Maximo |
|
Number of look back days (Duplicate check) |
When a service request is created in j5, j5 looks back a given number of days and inform the users if a service request has been created for an asset within the look back period. This is used to reduce the number of duplicate service requests created in Maximo against a particular asset. |
|
Validate WSDL URLs |
When selected, the WSDL URLs used to query and create service requests is validated when you click Next. j5 tries to establish a connection to the web services provided by those URLs with the credentials provided. When unselected, j5 allows setup to continue without validating the web services. |
|
Service Request Auto Sync Enabled |
Indicates whether the interface should automatically synchronize service requests with Maximo on a schedule. When unselected, the synchronization needs to be initiated manually. |
|
Sync at same time as asset sync? |
Indicates whether service requests should be synchronized at the same time as assets and locations. When selected, the Service Request Sync Schedule and Service Request Sync Time options are disabled. |
|
Service Request Sync Schedule |
The schedule on which the automatic sync will run. |
|
Service Request Sync Time |
The time of day at which the automatic sync will start. |