You are signed out automatically after being inactive on the j5 Web Client for 30 minutes (by default) - no interaction or mouse cursor movement on the j5 interface.
A one-minute Logout warning dialog box appears one minute before you are signed out. The automatic sign out process is canceled as soon as there's any activity on the j5 interface.
There is a license check every 10 minutes while your session is active. Your j5 session
is marked as "stale" if you have been inactive for 10 or more minutes. If another
member of your company tries to sign in, and there are no more available licenses,
your "stale" session is signed out and the other member can sign in.
Disable the automatic sign out
You can temporarily disable the automatic sign out. To disable the automatic sign out:
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Click your username on the right of the navigation bar and select Disable automatic logout. The automatic sign out duration dialog box appears.
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Select how long you want the automatic sign out to be disabled. By default, you can disable the sign out for 1 hour or 2 hours. These options are adjustable in your j5 system's configuration.
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Click Confirm.
An icon appears next to your username indicating that you've disabled the automatic sign out.
You can re-enable the automatic sign out at any time. To enable the sign out, click
your username and select Enable automatic logout.