The following applies if you are using a version of the software before Update 33 and SmartPlant Markup Plus Server 2019 SP 1 or earlier. For the latest information, see File viewing problems.
Problem
You cannot view a large Microsoft Office, HTML, or HTM file using the View and Markup page.
Common Cause
You might encounter this problem if the file:
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Has a large number of images.
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Contains thousands of pages.
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Is a Microsoft Office file containing macros.
Solution
If you are trying to view a Microsoft Office file, test intermediate XPS conversion by opening the file in Microsoft Office on the SmartPlant Markup Plus Server and doing one of the following:
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Click the File > Export > Create PDF/XPS Document > Create PDF/XPS.
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Save the file as an XPS Document.
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Print the file using the CSF Writer.
Record the time it takes to convert to XPS and follow the below steps to adjust the timeout value.
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Log on to the SmartPlant Markup Plus server as an administrator.
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Open the BIPrint.ini file delivered to the [installation location]\SmartPlant\Markup\Brava! Enterprise\CSFWriter folder.
If you are using a version prior to SmartPlant Markup Plus 2019 Service Pack 1, the folder is: [installation location]\SmartPlant\Markup\Blazon\Blazon Enterprise\CSFWriter.
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Increase the following timeout value, and save the changes:
[PrintJobTimeout]
value=1200
This value is in seconds. Higher values such as 2400 or 4800 are required for very large files.
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Open the jpservice.config and jpconsole.exe.config files delivered to the [installation location]\SmartPlant\Markup\Brava! Enterprise\JobProcessor folder.
If you are using a version prior to SmartPlant Markup Plus 2019 Service Pack 1, the folder is: [installation location]\SmartPlant\Markup\Blazon\Blazon Enterprise\JobProcessor.
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Increase these timeout values to the following:
add key="DefaultTimeoutInSeconds"
value="12000"/
add key="DefaultStepTimeoutInSeconds"
value="6000"/
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Click Start > Administrative Tools > Services.
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Restart the Brava! Job Processor service.
If you are using a version prior to SmartPlant Markup Plus 2019 Service Pack 1, the job processor service is called Blazon Job Processor.