Problem
Border and/or title block information is missing when viewing a PID file that has been converted to the 2D WebGL viewer file (.vecz) format.
Common Causes
You might encounter this problem if:
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The PID file contains links that are not mapped in the PID source file.
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The border reference files are stored on a different server and are accessible using a UNC path.
Solution 1: The PID file contains links that are not mapped in the PID source file
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Follow step #4 in Translate to Smart Drawings in the Intergraph Smart Interop Publisher Help.
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Regenerate the 2D WebGL viewer file (.vecz).
Solution 2: The border reference files are stored on a different server and are accessible using a UNC path
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Set the SmartPlant Foundation File Service application pool identity user to a domain user account.
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Set the user of the service account under which Remote Services runs to a domain user account.
You can set both to the same domain user account.