Missing border and/or title block information in PID file - SmartPlant Foundation - IM Update 46 - Help - Hexagon

SmartPlant Foundation Web Client Help

Language
English
Product
SmartPlant Foundation
Search by Category
Help
SmartPlant Foundation / SDx Version
10

Problem

Border and/or title block information is missing when viewing a PID file that has been converted to the 2D WebGL viewer file (.vecz) format.

Common Causes

You might encounter this problem if:

  • The PID file contains links that are not mapped in the PID source file.

  • The border reference files are stored on a different server and are accessible using a UNC path.

Solution 1: The PID file contains links that are not mapped in the PID source file

  1. Follow step #4 in Translate to Smart Drawings in the Intergraph Smart Interop Publisher Help.

  2. Regenerate the 2D WebGL viewer file (.vecz).

Solution 2: The border reference files are stored on a different server and are accessible using a UNC path

  1. Set the SmartPlant Foundation File Service application pool identity user to a domain user account.

  2. Set the user of the service account under which Remote Services runs to a domain user account.

SHARED Tip You can set both to the same domain user account.