Unable to view models or merge to composite document due to failed file compression - SmartPlant Foundation - IM Update 46 - Help - Hexagon

SmartPlant Foundation Help

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SmartPlant Foundation
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SmartPlant Foundation / SDx Version
10
SmartPlant Markup Plus Version
10.0 (2019)
Smart Review Version
2020 (15.0)

Problem

When trying to view or markup a 3D model or merge a model into a composite document, the operation fails due to a file compression error.

Solution

This problem occurs when the software component that handles file compression for these operations is not installed on the server.

The Microsoft Visual C++ 2013 64-bit Redistributable Package is required on the same server that runs the File Service software.