Merge fails with SPF File Service error - SmartPlant Foundation - IM Update 46 - Help - Hexagon

SmartPlant Foundation Help

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SmartPlant Foundation / SDx Version
10
SmartPlant Markup Plus Version
10.0 (2019)
Smart Review Version
2020 (15.0)

Error Message

The merge process fails and the composite ZVF model cannot be viewed. The following error message is shown in the SPFFileServicesTraceRolling.log:

SPF.FileService.SPFException: File can not be found

Possible Cause

This error can occur if it takes longer than 15 minutes to merge a large published document with a composite document that contains a ZVF file. The merge cannot complete because the license token times out.

Solution

You can ensure that merging a large published document with a composite document does not timeout and completes processing by increasing the default license timeout period. This is done by increasing the timeout setting in the LicenseTimeoutSeconds property, located in the SmartPlant Foundation Site Settings node.

For more information on the LicenseTimeoutSeconds setting, see Site Settings node properties.