Processing state after server failure - SmartPlant Foundation - IM Update 46 - Help - Hexagon

SmartPlant Foundation Help

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English
Product
SmartPlant Foundation
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SmartPlant Foundation / SDx Version
10
SmartPlant Markup Plus Version
10.0 (2019)
Smart Review Version
2020 (15.0)

Problem

After a server failure, caused by a database or server application pool stopping, a job task is left in a processing state, even though it is not being processed through Data Validator Job Management.

Solution

When the server or database connection failure has been corrected and the server is brought back on-line, the server automatically searches for any tasks that have been left in a processing state. The server then sets the processing state to Failed and displays an error message in the Summary tab.

To resolve the problem, you must rerun the complete job through Data Validator Job Management. The tasks and jobs are set to the Failed state to avoid any issues restarting a job that was being processed after a server failure.