Customer request - HxGN EAM - Help - Hexagon

Report EAM

Language
English
Product
HxGN EAM
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Help
HxGN EAM Version
11.7.1

Description

Prints a copy of a customer request.

Menu Path

Operations > Reports > Call Center > Customer Request

Parameters

Enter the Customer Request, Status, Assigned To, Customer, Employee, Department, Provider, Service Category, Service Problem Code, and Equipment.

Customer Information - Select to display the customer's information on the report.

Action Requests - Select to include any action requests on the report.

Remarks - Select to print the customer's remarks on the report.

Custom/WO Custom Fields - Select to include all custom fields and work order custom fields on the report.

Request Date and Promise Date - Enter the requested date and the promised date for the customer's request.

Report Type

Consumer