You must map Smart Material User's Username/email id with the registered users in the Authorization Servers like SAM or OKTA.
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For Smart Materials version lower than 10SP6, Username (Unique identifier) in the authorization server should match Smart Materials Username. And, this Username should be returned in 'sub' claim in the access token.
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For Smart Materials version equal or higher than 10SP6, email id of the user in the authorization server should match with Smart Materials email id. And,this email id should be returned in "email" claim in access token. Also, "Login Options" in Smart Materials should be set to either SSO or BOTH.