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Click the required shipment.
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Click Chat with Traffic Coordinator and send the message.
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You can also view the previous conversations with traffic coordinator.
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You can attach a file along with your message.
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If you want to chat about a specific invoice attachment, you can click the invoice attachment and then initiate the chat process from there.
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If you want to chat about a specific monthly invoice, you can click the monthly invoice and then initiate the chat process from there.
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