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Make sure you have access to the Hexagon Licensing Portal. Click https://identityserver.hexagonppm.com, and log on to the Licensing Portal.
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If you do not have an account and want to sign up for one, contact the Global Order Desk. Provide the name of your company, the site id, your first and last name, your email address, phone number, and the permissions that you need. For more information, see Help with Signing in.