Before beginning an installation of Smart Instrumentation Server, verify that your servers and end-user workstation computers meet the following hardware recommendations and software requirements.
The Smart Instrumentation database management server installation was certified on 64-bit hardware with a 64-bit operating system and 64-bit database software. The client machine installation was certified on 64-bit hardware with a 64-bit operating system and 32-bit database software for Smart Instrumentation.
The Smart Instrumentation software cannot work with SQL Server 64-bit client because it is a 32-bit application. The software works with SQL Server 32-bit client, which can then work with SQL Server 64-bit server.
When installing Smart Instrumentation on a 64-bit operating system, the default installation folder is Program Files (x86).
Oracle users, when upgrading from SmartPlant Instrumentation 2016 SP1 to Smart Instrumentation 13.1 must have both Oracle server 64-bit and Oracle client 64-bit installed as well as the 32-bit Oracle client. This is because certain functions such as backup and upgrade now use 64-bit client database components, while the 32-bit client is required for running Smart Instrumentation.
Due to the implementation of TLS 1.2 security protocols, SQL Client 11 must be installed on your workstation machines for Smart Instrumentation to work with your server.