Unable to connect to the Desktop Client - Intergraph Smart Construction - 2019 (7.0) - Help - Hexagon PPM

Intergraph Smart Construction Help (2019)

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English
Product
Intergraph Smart Construction
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Help
Smart Construction Version
2019(7.0)
SmartPlant Foundation / SDx Version
10

Error message

The following error message appears when you click OK in the Desktop Client Logon Information dialog box.

Solution

This error is caused when the host or virtual directory is not accessible. To fix this problem, do the following:

  1. Check the corresponding <ServerName> value in the Desktop_client.exe.config file, located in <Installation Location>\SPFDesktopClient\CurrentVersion on the client computer.

    For example, make sure that the following key has the correct information, shown in italics: <add key="<ServerName>" value="<HostName>:<Virtual Directory>" /> <!-- servername -->.

  2. If a local connection entry has been configured, check the settings.xml file for the user on the client computer, located in <%USERPROFILE%\AppData\Roaming\SmartPlant\Foundation\xx.xx.xx\Settings.xml.

    For example, make sure that the following key has the correct information, shown in italics: <server dir="<Virtual Directory>" name="LocalEntry" host="<HostName>" />.

  3. Check that the host as specified (<HostName> /<Servername>) is accessible over the network.

  4. Check that the virtual directory on the SmartPlant Foundation server is accessible.