Sometimes, 3rd party identity providers service might be down. This is beyond the control of the customer. To ensure that users continue to use Smart Cloud service, customers can temporarily switch from SSO to Non-SSO. Customers can switch back the users to SSO users again after the 3rd party identity providers services are up and running again. Also, during this down time, even the Customer Administrator might not be able to access Smart Cloud services.
The following steps provide a better solution:
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File a request for setting up SSO with Smart Cloud.
Customer Administrator submits an Estate Request in Hexagon Smart Community for bulk conversion of SSO users to non-SSO users. The request contains the following details:
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List of users to be converted to SSO. You must provide the External Login Name (for example, john@acme.com) for each user.
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Date by when the users must to be converted.
If the request is to convert all the SSO users in the Estate, the Customer Administrator
must mention the just the date by which the users must be converted (without the list
of users).
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Smart Cloud Service Desk processes request.
Smart Cloud Service Desk submits the Change Request for each SSO user to convert to a non-SSO user. The Change Request specifies the Identity Provider Name and External Login Name.
After the request is processed, an account update email is sent to all the affected users asking them to login to Smart Cloud Portal using the External Login Name. The unique login name looks as follows:
ACME01P.KJohn@smartplantcloud.net
The first part reflects the Estate name followed by the combination of last name and first name of the user.
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Reset the password for Smart Cloud Portal.
After you receive the email:
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Click the Authentication link.
The Sign In page for Smart Portal opens.
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Type the new user name (from the email) in the Username box.
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Click Need help signing in? > Forgot password? to reset password.
A Password Assistance mail is sent to each user.
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Click the link in the Password Assistance mail.
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Follow the on-screen instructions to reset the password.
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After the password is successfully reset, log in to Smart Cloud Portal using.
After the Identifier issues are resolved
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File a request for conversion of non-SSO users to SSO.
Customer Administrator submits an Estate Request in Hexagon Smart Community for bulk conversion of non-SSO users to SSO users. The Estate Request contains the following information:
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Issuer Name (to be used for all the users)
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List of users to be converted to SSO. Provide the following details for each user:
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Login Name (for example, ACME01P.KJohn)
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External Login Name (for example, john@acme.com)
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Date by when the users must to be converted.
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Smart Cloud Service Desk processes request.
Smart Cloud Service Desk submits the Change Request for each non-SSO user to convert to an SSO user. The Change Request specifies the Identity Provider Name and External Login Name.
After requests are processed, an account update email is sent to all the affected users asking them to login to Smart Cloud Portal using the External Login Name.
The user can no longer log in to Smart Cloud with the non-SSO username and password.