Once a case has transitioned to the end state, the case is considered Completed. The case can then be closed either automatically or manually. Although closed cases cannot be updated, the data and history for the case can be viewed, and the summary information can be displayed in the summary charts.
To manually close a case, you must be the case owner.
To manually close a case:
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In the Integrity web interface, click Workflows.
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On the Workflow Cases page, click the row of the case you want to open.
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In the Transition Approvals area of the Case viewer, click the Close check box, and then click Save.
