HxGN SDx Web Client platform recommendations - HxGN SDx - Update 59 - Installation & Upgrade

HxGN SDx Platform Recommendations

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Installation & Upgrade
SmartPlant Foundation / SDx Version

Web Client can be used on desktop, laptop, and portable devices that meet the following recommendations.

Hardware recommendations

Desktop and laptop computers (64-bit) must meet the following minimum requirements:

  • The graphics card has a minimum of 128MB RAM or more.

    Graphic cards that do not meet these requirements are still supported, but software performance may be degraded.

  • The device uses the latest available drivers and has been updated within the last six months.

Mobile devices should meet the following minimum requirements:




2-core processor

Screen size    

8.3 inch or greater

Larger screen sizes make for a better user experience, so use the largest size available to you.

For mobile devices, it is important to understand that the combination of device manufacturer, operating system, web browser, and other configuration options can have a significant impact on user experience.

For desktop computers, laptop computers, and tablets, the hardware and software must support WebGL to view files. To test your system, point a browser on that system to https://get.webgl.org/.

Desktop and laptop supported software configurations

Operating systems:

  • Windows 11 Professional or Enterprise edition (64-bit), version 21H2 or later

  • Windows 10 Professional or Enterprise edition (64-bit), version 21H1 or later

Web browsers (the two most recently released major versions):

  • Google Chrome

  • Microsoft Edge (Chromium-based)

Optional software:

  • Microsoft Office Excel 2016, 2019, or 2021 is required to view files that are exported from the Web Client to Excel format.

Mobile device supported software configurations

Microsoft operating system


Windows 11 Professional edition (64-bit), version 21H2 or later

Windows 10 Professional edition (64-bit), version 21H1 or later


Microsoft Edge (Chromium-based) (the two most recently released major versions)

Android operating system


Android 12 or later


Google Chrome (the two most recently released major versions)

iOS operating system


iOS 15 or later


Safari 15 or later

SHARED Tip You interact differently with the user interface on Apple iPads or Android tablets as there is some variation in functionality depending on the device being used. When using Android tablets, we recommended you use Portrait mode or use a Floating Keyboard in Landscape mode to give you the maximum screen real estate when using a tablet.

If you are using an iPad and need to use a single straight quotation mark in a review assignment rule, you must turn off the Smart Punctuation option in the device settings. For more information, see Create review assignment rules.