Apache Tomcat service fails to start (retired) - HxGN SDx - HxGN SDx - Reference - Hexagon

This functionality was removed in Update 36 and SmartPlant Markup Plus Server 2019 SP 2.

Problem

The Apache Tomcat service fails to start.

Cause

You might encounter this problem if:

• The specified paths on the General and Java tabs on the Apache Tomcat Properties dialog box are incorrect.

• The JRE_HOME variable is not pointing to the right Java Runtime Environment location.

Solutions

Check the specified paths for Apache Tomcat:

1. Log on to the SmartPlant Markup Plus server as an administrator.

2. Click Start > Apache Tomcat [version] > Configure Tomcat.

3. Select the General tab and make sure the paths are correct.

4. Select the Java tab and make sure the paths are correct.

Check the JRE_HOME variable:

1. Log on to the SmartPlant Markup Plus server as an administrator.

2. Click Start > Control Panel > System > Advanced system settings.

3. On the Advanced tab, click Environment Variables.

4. Make sure the JRE_HOME variable is set to the correct path to Java Runtime Environment.

   If this variable does not exist, click New to create one.