Troubleshooting - HxGN LiveView - Help

HxGN P&ID LiveView

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I cannot open my documents.

  • Verify that the document is available to you. Documents are generated as PDFs from LiveView. Consult your administrator if the server is not properly generating reports.

  • To view documents, drawings, and reports in LiveView browser applications, ensure that your browser settings do not block popups.

I cannot connect to a site or plant.

  • Ask your administrator to verify that the project is available to you.

I cannot connect to the server.

  • Verify that the tenant information is correct and that you are connected to the internet. If these are correct, you might have issues connecting to Intergraph Smart Licensing. Contact your system administrator.

I want to report a problem to Hexagon PPM.

  • File a case in the PPM Smart Community using Support Product HxGN P&ID LiveView.