If allowed, guest users are directed to the Service Request entry screen upon login where they can create a new service request.
To support guest entry the following is required:
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Complete? |
Task |
Location in EAM |
|---|---|---|
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☐ |
The install parameter SRGENTRY must be set to YES to allow guest users to access the Service Request Portal. This will enable the Guest Entry button on the login screen. |
Administration > Security > Install Parameters |
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☐ |
A contact information record must be created to serve as a general guest user profile. |
Operations > Setup > Contact Information |
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☐ |
The install parameter SRDFLTID is used to identify this guest user contact information record for the Service Request Portal. This parameter will hold the Portal ID of the guest user. |
Administration > Security > Install Parameters |
Guest entry is not supported when Single Sign On is activated.