SG-2101 CLONE - Alert Management - Invalid byte 2 of 4-byte UTF-8 sequence when user is generating a Work Order - HxGN EAM - Version 12.0 - Hexagon

HxGN EAM Resolved Issues for 2022

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HxGN EAM Version
12

SG-2101 CLONE - Alert Management - Invalid byte 2 of 4-byte UTF-8 sequence when user is generating a Work Order

 Description 

The user is getting the error Invalid byte 2 of 4-byte UTF-8 sequence when the user is generating a Work Order with Alert Management process.

# Administration "System Configuration" Alert Management

# Create a new Alert Management base on Grid Name BAL016

# Go to tab Grid Parameters and set the parameters for the WO generation

# Go to tab Generate WOs and configure the option Fixed/Variable PMs

# Clic on the Preview Option button and the system will display the WO to be generated.

# Select Schedule nowto start the process.

# Go to tab History and the following error is displayed.

Se produjo un error al procesar la Cuadrícula de consulta y Dataspy. Invalid byte 2 of 4-byte UTF-8 sequence

*Actual Results:*

The error Invalid byte 2 of 4-byte UTF-8 sequence is displayed

*Expected Results:*

To generate the Work order for the equipment

{color:#bf2600}*NOTE:*{color} *This only occurs when the EAM user is configured with “Spanish†or “Portuguese†language. When the user is configured with “English†language works fine.*