EAM-56083 CLONE - Packages | Issue/Return Parts - Error message "Unable to retrieve text" after clicking Issue/Return Parts - HxGN EAM - Version 12.0 - Hexagon

HxGN EAM Resolved Issues for 2022

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HxGN EAM Version
12

EAM-56083 CLONE - Packages | Issue/Return Parts - Error message "Unable to retrieve text" after clicking Issue/Return Parts

 Description 

This issue is data specific.

Steps to reproduce:

1. Set Org parameter HELDBINS to "PROTECTED"

2. Receive items for a work order into a held bin using PO Part Receipts.

3. Uncheck Direct to WO check Box and then select BIN.

4. The * bin is a held bin. You can create a held bin on the Stores screen Bin Tab

5. Navigate to Packages Screen and create a new package.

6. Add Part to package.

7. Go back to record view and approve package.

8. Right click and click on Issue/Return Parts. Here's when the error message appears.

Attached are the server and session log files. Although, EAM was in debug mode at the moment of reproducing the issue, the error message does not appear in the log files.

NOTE: the customer is not allowed to share the database, so a remote session might be needed.

EAM-56110 CLONE - Work Orders - Equipment lookup is taking too long to load the equipment