Problem
Advanced reports fail to execute and the advanced reporting log (InforEAMAdvRep\crn\logs\crnserver. log) contains an error that says "connection refused."
Solution
Change the HxGN EAM Advanced Reporting service to log on as a user with domain access instead of the local system account.
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Right-click on the service and choosing Properties.
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Click the Log On tab, and select This account.
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Click Browse to locate a user in the domain that also has administrator rights to the Advanced Reporting machine.
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Specify the user's password and confirm password, and then click OK.
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Restart the service for the change to take effect.