Cannot find trusted certificate - HxGN EAM - Version 11.07.01 - Installation & Upgrade

HxGN EAM Installation Guide

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English
Product
HxGN EAM
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Installation & Upgrade
HxGN EAM Version
11.7.1

Problem

I get a "Could not find trusted certificate" error when printing a report with attachments in a distributed reporting environment where the gateway is installed on its own machine.

Solution

  1. On the gateway, import your certificate into the keystore at C:\InforEamAdvRep\java\bin\keystore (your installation path might be different).

  2. Run regedit and browse to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\HxGN EAM Advanced Reporting\Parameters.

  3. Increase the JVM Option Count string value from 3 to 4.

  4. Add a new String Value named JVM Option Number 3 and give it the value -Djavax.net.ssl.trustStore=C:\InforEamAdvRep\java\bin\keystore, modifying the path for your environment.

  5. Restart the HxGN EAM Advanced Reporting service.