Alert Parameters - HxGN EAM - Version 11.07.01 - Feature Briefs - Hexagon

HxGN EAM Hospitality Edition

Language
English
Product
HxGN EAM
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Feature Briefs
HxGN EAM Version
11.7.1

Parameters

Description

Type

Default

EscalationLevel

Used to select relevant Employees.

String

<none>

SLADefaultTime

If no SLA time (=reaction time) is defined on the Service Problem Code or if no Service Problem Code is associated to the work order the system will use this value.

Number

15

SLAOverdueFrom

Minimum amount of time the SLA (work order response) is overdue

Number

16

SLAOverdueTo

Maximum amount of time the SLA (work order response) is overdue

Number

9999

TimeExpressedIn

Determines the elapsed time is in Days, Hours, or Minutes. Convert to uppercase before use in calculations.

String

Minutes

DepartmentMatch

Indicates whether the Department of the work order and the employee should match. Convert to uppercase before use in functions and comparisons.

String

Yes

EmailLanguage

To determine the descriptions included in the alert. Convert to uppercase before use in functions and comparisons.

String

EN