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Work order system status is ‘Released’ or ‘Work Request.’
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Employee is not Out of Service.
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Employee Organization matches the work order Organization or is common.
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Employee Escalation Level (udfchar30) matches parameter EscalationLevel (case sensitive match).
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If parameter DepartmentMatch is ‘YES,’ the work order and Employee Department must be equal (case insensitive match).
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The calculated SLA overdue time (SLAOverDue) must be between parameters SLAOverdueFrom and SLAOverdueTo.