Appendix: Unsupported Functionalities - HxGN EAM - Version 11.07.01 - Feature Briefs

The following functionalities are not supported in the EAM-GIS integration in these configurations:

1. Associating Map as a Document Attachment to Work Orders. Map documents will not be associated to work orders, and no error will be displayed, as described in all places below if EITHER of the following are TRUE:

2. Windows Authentication (IWA) or OAUTH authentication (OAUTH2) are being used.

3. EAM is hosted (i.e., cloud-based) and GIS is on-premises.

4. If the equipment has the Link GIS Map to WO check box selected on the View GIS Map pop up window, a map will not be attached to subsequent work orders when generated/created from the following areas:

   1. Work Requests

   2. Release Individual PM Work Orders

   3. Equipment tab for PM Schedules

   4. Meter Readings

   5. Equipment tab for Maintenance Patterns

   6. Inspection tab for Work Orders

   7. Generate WOs

   8. Results tab for Monitored Data

   9. PM Schedule tab for equipment

   10. Work Orders

   11. Call Center > Perform Map Search – Associate Map menu item will be hidden.

   12. GIS Map Search > GIS Filter dataspy – value field LOV. LOV trigger will be hidden.

   13. GIS Map Search > System will not prompt the user to attach the map document:

       1. Create Quick WO

       2. Create Route/Route WO

       3. Create WO

5. The following web service scenarios are not supported if Windows Authentication (IWA) or OAUTH authentication (OAUTH2) are being used:

   1. Validation against the layer on the following screens will not take place.

      1. Call Center Setup > GIS Attributes

      2. User Groups > GIS Preferences

      3. Service Code > Layers

6. .NET toolbar installed in the ArcGIS Desktop product. If an LRS service is available on the Linear Referencing tab of the HxGN EAM Configuration screen on the toolbar, it will not work because the toolbar cannot perform Windows authentication or OAUTH authentication.

7. In general, any EAM webservice request that attempts to connect to the map service (or LRS service) then it will not work with Windows Authentication or OAUTH authentication.