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Once the customizations are completed you must zip the files again. Ensure that there is no -subfolder structure in the new archive.
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In ION Desk, navigate to Configure > ION Service > Configuration files to upload the new set of e-mail templates.
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Click Upload Updated Set of Templates to upload the new zip file to ION.
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Click Save on the Configure page and the new templates are now available for E-mail notifications from Pulse.
The attached Monitor_template_CustomerSurveyEvent.zip has the sample customized Email template file monitor_template_CustomerSurveyEvent.htm that can be uploaded to ION.