Alert Parameters - HxGN EAM - Version 11.07.01 - Feature Briefs - Hexagon

HxGN EAM Alert Management

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HxGN EAM
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Feature Briefs
HxGN EAM Version
11.7.1

Parameter

Description

EscalationLevel

Used to select relevant Employees.

SLADefaultTime

If no SLA time (=reaction time) is defined on the Service Problem Code or if no Service Problem Code is associated to the work order the system will use this value.

SLAOverdueFrom

Minimum amount of time the SLA (work order response) is overdue

SLAOverdueTo

Maximum amount of time the SLA (work order response) is overdue

TimeExpressedIn

Determines the elapsed time is in Days, Hours or Minutes.

DepartmentMatch

Indicates whether the Department of the work order and the employee should match.

EmailLanguage

To determine the descriptions included in the alert.