Parameter |
Description |
---|---|
EscalationLevel |
Used to select relevant Employees. |
SLADefaultTime |
If no SLA time (=reaction time) is defined on the Service Problem Code or if no Service Problem Code is associated to the work order the system will use this value. |
SLAOverdueFrom |
Minimum amount of time the SLA (work order response) is overdue |
SLAOverdueTo |
Maximum amount of time the SLA (work order response) is overdue |
TimeExpressedIn |
Determines the elapsed time is in Days, Hours or Minutes. |
DepartmentMatch |
Indicates whether the Department of the work order and the employee should match. |
EmailLanguage |
To determine the descriptions included in the alert. |