Defining ION pulse alerts - HxGN EAM - Version 11.07.01 - Feature Briefs - Hexagon

HxGN EAM Alert Management

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English
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HxGN EAM
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Feature Briefs
HxGN EAM Version
11.7.1

On the ION Pulse tab configure the ION pulse that will be sent by the alert and as such you only need to setup data here if the alert type is ION Pulse. ION Pulse is an alternative channel to deliver HxGN EAM alert notifications to end users via ION.

The content of the notification is pulled from the grid fields and consists of three portions:

  • Alert Description

  • Recipient of the notification

  • Data Content

All data in the notification comes from the grid, but only the first two must be selected on this tab. The Data Content is implicitly determined by the Dataspy, i.e. all fields included in the layout of the selected Dataspy will automatically become part of the Data Content of the notification.

The tab has the following important attributes:

  • Description – Select the description assigned to this notification. Value comes from one of the grid fields.

  • Recipient – Select the recipient of this notification. Value comes from one of the grid fields. This must be an e-mail address if you decide that the ION Monitor will use this field. Note that it is not possible to reach multiple recipients using this field.

  • Delay Between – The delay feature behaves like described on the Work Order Alerts tab above.

The construction of the pulse notification BOD is based on the r5alertgriddata table populated by the alert. The Data Content is determined by the layout of the selected Dataspy.

Data Content in the notification will be communicated as field name/field value pairs as follows:

<DATA>
<PARAMETER>
<LABEL>Grid Field Label 1</LABEL>
<VALUE>Grid Field Value 1</VALUE>
<TYPE>VARCHAR</TYPE>
</PARAMETER>
<PARAMETER>
<LABEL>Grid Field Label 2</LABEL>
<VALUE>Grid Field Value 2</VALUE>
<TYPE>MIXVARCHAR</TYPE>
</PARAMETER>
… etc.
</DATA>

The layout for this Data Content can then be configured on ION Desk. This configuration requires the creation of an ION monitor as follows:

  1. Add the pulse notification noun on the Documents tab.

  2. Include attributes based on the Data Content on the Attributes tab.

  3. Define the message format and include values of attributes in the message on the Alerts tab.

  4. Define the recipient of the alert notification on the Distribution tab. You can configure the distribution list using the group or user information from ION, or you can configure the distribution list using the Recipient from the BOD.

  5. Optionally, define condition under which to send the alert.

See the Infor ION Desk User Guide for more information.