This alert determines a case task can /should be started and will notify the assigned person or other selected personnel.
The case data must be defined as follows:
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Case system status is ‘Requested’ or ‘Open’.
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Started on the task is unselected.
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Start Date on the task is blank.
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Grid field EmailRecipient is not blank.
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If alert parameter ReadyToStartOnly is YES only select tasks where Ready to Start is selected. Otherwise include both selected and unselected.
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If alert parameter NotifyReadyToStartOnly is YES only select tasks where Notify Ready to Start is selected. Otherwise include both selected and unselected.