Accessories > CloudWorx > Defect Report.
Reports a program defect or limitation by collecting the program version, configuration, related program information. Support uses this information to analyze the problem. A defect report is generated as a text file to be sent to support.
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The defect report does not collect your personal information saved on your computer. You can review the text file before you email it to support.
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We recommend that you run a defect report right after you notice a software defect. If the software fails, take a snapshot of the error, then restart the software and run the defect report immediately. CloudWorx collects the logs of current session and the previous session, and then puts them in the defect report for developer review.
Report a Defect
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Click Accessories > CloudWorx > Defect Report.
The Defect Report dialog box displays.
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Enter the required contact information: Name, Company, Location, Email, and Phone.
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Enter a Summary followed by a description of the problem in Detailed description. Provide details such as what your actions were prior to the problem, can you duplicate the problem, and does the problem occur with other databases or models. When possible, include any error message text.
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After you finish entering the information, click Create Report to generate a defect report as a text file.
The software informs you when the file is created. Please send this file to Intergraph Smart Support.