Exception diagnosis - HxGN SDx - Update 63 - Administration & Configuration

Administration and Configuration of HxGN SDx

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English
Product
HxGN SDx
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Administration & Configuration
SmartPlant Foundation / SDx Version
10

When you have an exception appear in the browser, you can use the following steps to rectify the problem or to provide further information to help your administrator diagnose the error:

  1. Read the exception information.

    • When the message gives enough information to diagnose the error, correct the problem, and continue working.

    • If further information is needed to help diagnose the error, continue to the next step.

  2. Click the exception box to review the exception information.

    • When the exception message gives enough information to diagnose the error, correct the problem, and continue working.

    • If the message indicates a software or configuration issue, capture the message and send the details to your administrator.

    • If further information is needed to help diagnose the error, continue to the next step.

  3. As a user, in the browser, click Tools > Developer Tools or press F12 to open the browser debug window.

    • Review the Console tab for further exception information. If there is an error, capture it, and send the details to your administrator.

    • Review the Network tab for further exception information in the logs. If there is an error, capture it, and send the detail to your administrator.

    • If further information is needed by your administrator to help diagnose the error, continue to the next step.

      SHARED Tip You may need to repeat the steps with the browser debug window open to recreate the error in the network log.

  4. As an administrator, review the HxGN SDx Web Client Services log files.

    • Open the log file, and identify the reported exception to analyze the cause of the error.

    • If further information is needed to help diagnose the error, continue to the next step.

    If you are using SDx deployed in Smart Cloud,you do not have access to the log files. This must be done for you by the Smart Cloud Team.

  5. As an administrator, review the HxGN SDx Server log files.

    • Open the log file, and identify the reported exception to analyze and diagnose the cause of the error.

    If you are using SDx deployed in Smart Cloud,you do not have access to the log files. This must be done for you by the Smart Cloud Team.

  • The client services log files are located at: [drive]:\SDx Server Files\WebClient_Sites\[Server_Site]\SDAClientServices\bin\release\SDALogs.

  • The server log files are located at: [drive]:\SDx Server Files\[Server_Site]\TraceLogs.

  • The license server log files are located at: [drive]:\SDx Server Files\LicenseServers\[Server_Site]\TraceLogs.

  • You can change the location for the site trace logs in Server Manager. For more information, see Set the Trace Log Path.

  • You can adjust the settings in Server Manager to increase or decrease the number of messages logged from a specific product area.